Responsibilities

• Accountable for the profitability and contractual obligations for all accounts assigned to you for direction.
• Act as second Point-of-Contact for those clients assigned to you for direction, to ensure timely execution of client contractual obligations, services and deliverables - addressing any account escalations and being proactive in identifying potential needs for problem-solving.
• Accountable for your assigned clients engagements to remain in scope and stay diligent in monitoring for time applied and expenses across the agency for your client engagements.
• Proven success in retaining and growing existing and new enterprise accounts across a variety of industries, aligning outcomes with client business goals and through cross-sell and upsell of Ironmark services.
• Responsible for coaching Account Managers through the representation of the client within internal decisions on strategy and tactical optimizations.
• Resolve client communication, scope, concerns with a “soft front, strong back” approach independent of the VP Strategic Account Management, wherever possible. Demonstrate the ability to seek guidance on these conversations and present options of resolutions through critical thinking.
• Review and analyze data on a monthly, quarterly, and annual basis to guide decisions on optimizations and strategy pivots required to meet and exceed our client’s goals and expectations.
• Present the work of the Ironmark team to senior leadership of the agency and Ironmark executives.
• Own the oversight of expenses, PO creation and reconciliation of the client work and contractual budget, including the overall expected client margin.
• Act as a direct supervisor to 1 - 4 Account Managers, assisting in their client growth strategies and providing coaching to those AMs to become stronger leaders within the agency.