Store Operations Manager (GM)
Melrose Park, IL
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
- Competitive base salary (56k - 58K DOE) + bonus compensation package.
- $50.00 per month cellphone data plan stipend.
- Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
- 401K with contribution match.
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
- Enrollment in our Cookie College learning/training platform.
- FREE cookies, awesome swag and so much more!
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.
- Create and execute fun, local marketing drops.
- Create and drive in-store recognition programs/contests.
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus!
Insomnia Cookies
Insomnia Cookies was born out of the dislike of heavy meals late at night, love of food delivery, and the realization that by the time you get hungry at night, nothing is open. The concept was founded by Seth Berkowitz in 2003 from his dorm room while attending the University of Pennsylvania. Berkowitz started baking and delivering warm cookies to students late-night on campus... and Insomnia Cookies was born.Today with 300+ locations and growing, Insomnia Cookies offers many varieties of delicious cookies delivered warm from the oven right to your door! We are open when you need it most; delivering from 11/12pm and staying open until 3:00am, at most of our locations. Our menu options also include brownies, deluxe cookies, ice cream and of course a pint of cold milk is available with any order. Whether you're feeding a craving or a crowd; Insomnia Cookies has you covered.
