Responsibilities

• Gain product knowledge across our suite of offerings
• Design meaningful and purpose-driven E2E experiences that inform and guide customers toward the right product for their business
• Proactively seek new knowledge and connections with marketing partners
• Participate in customer research and qualitative testing to inform meaningful customer experience design for the web and beyond
• Have fun partnering closely with marketing stakeholders and visual designers to build benefit-driven storytelling that enable customers and prospects to make confident decisions.
• Transform complex financial jargon into conversational, approachable language.
• Craft web experiences, landing pages, emails, in-product messages, microcopy, and other project deliverables.
• Help our partners understand the QuickBooks voice and tone system—through examples, training, and review sessions.
• Collaborate effectively with other designers, content strategists, product managers, marketers, and researchers. We are one big team, and we value everyone’s insights.
• Eagerly solicit feedback and contribute constructively to design reviews.
• Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends.
• Go wide in exploration, then narrow to 2 or 3 based on experimentation and customer research.
• Lead and work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately

Requirements

• 7+ years of experience in content design, content strategy, or related field
• Bachelor’s degree in English, Journalism, Human-Computer Interaction Design, or another relevant field or equivalent experience (Master’s degree a plus but not required)
• Deep knowledge of design principles and methods. You are a designer of storytelling.
• Curiosity and commitment to testing new ideas and innovating to drive business results.
• Effective communicator, presenter, and negotiator.
• Excellent verbal and written English skills.
• A strong portfolio demonstrating your craft and collaborative process.