Sr. Subscription Growth Manager at Organics Ocean, Rain Media | USA | $165K/yr – $200K/yr

Organics Ocean, Rain Media

Sr. Subscription Growth Manager

USA (Remote)

$165K/yr – $200K/yrSenior Level7+ years expFull time

Posted 4 months ago

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Job Summary

Own and optimize the retention, subscription, and loyalty lifecycle for a DTC brand, with a strong emphasis on reducing churn and boosting repeat orders.

Must-have: 7+ years in subscription/retention roles with Shopify/Klaviyo experience
Standout: End-to-end ownership of email, SMS, and loyalty initiatives
Standout: Proven churn reduction and improved LTV through structured experiments

Job Description

Responsibilities

Own the full subscription and retention lifecycle across DTC and Amazon
Design and optimize customer journeys from first purchase through long-term loyalty
Build and evolve lifecycle automation, save flows, cancellation journeys, and loyalty initiatives
Lead churn reduction initiatives, especially in Months 1–3 of the customer lifecycle
Improve repeat purchase rate and time-to-second-order
Own all lifecycle touchpoints across email, SMS, and subscription experiences
Design and optimize personalized customer journeys based on behavior and data
Approve all lifecycle content and flows
Lead initiatives around loyalty programs, gifting, retention offers, and customer rewards
Partner with Supply Chain to support boxing experience, free gifts, and customer incentives

Requirements

7+ years of experience in subscription, retention, lifecycle, or ecommerce growth roles
Proven ownership of a retention or subscription program at a DTC or ecommerce brand
Deep experience within the Shopify ecosystem
Hands-on experience with subscription platforms such as:
Loop Subscriptions or Recharge
Strong experience with lifecycle platforms:
Klaviyo (email & SMS)
Experience working with attribution platforms (Northbeam or similar)
Strong data fluency and dashboard literacy
Experience improving churn, LTV, and repeat purchase metrics

Benefits