Sr. Manager, DTC Loyalty and Ecommerce

King County, WA (Hybrid)

$83K/yr – $108K/yrSenior Level5+ years expFull time

Posted 5 hrs ago

Job Summary

Lead the DTC loyalty and ecommerce program to grow wine club membership, expand direct-to-consumer revenue, and coordinate cross-functional initiatives across branding, marketing, and operations.

  • Own club strategy, enrollment, and member engagement across multiple brands.
  • Drive ecommerce growth, conversion, and average order value.
  • Collaborate with marketing, inventory, and guest services to execute club plans and events.

Job Description

Responsibilities

  • Develop and execute strategic business plans to increase profits in the club and ecommerce channels.
  • Increase overall direct-to-consumer base across all channels.
  • Increase wine club membership across all Ste. Michelle brands.
  • Develop and execute an innovative strategy of forward thinking for wine club membership to appeal to all consumers.
  • Plan and execute club specific marketing plans for private client sales, as well as ecommerce.
  • Increase wine club membership conversion across DTC channels.
  • Report on and analyze club enrollment, attrition, and benefit offerings across multiple brands.
  • Serve as the main point of contact for Guest Services Managers on questions or concerns relating to wine club management.
  • Review current digital platform functionality and look for opportunities to engage club members.
  • Manage fulfillment calendar and wine selection planning process.

Requirements

  • Five (5) or more years of progressive experience in direct to consumer, wine club, ecommerce and digital marketing.
  • Proven track record of driving measurable revenue growth in a subscription based or membership driven model.
  • Experience in leading ecommerce platforms, CRM Systems, and marketing automation tools.
  • Strong understanding of omni-channel retail strategy and integration of the onsite hospitality.
  • Strong organizational skills, including exceptional attention to detail and an aptitude for analytical thinking.
  • Computer literate with extensive experience with Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.) required.
  • Experience in forecasting and managing profit and loss (P&L) statements.
  • Must be able to work in a fast-paced environment where last minute changes are critical to the program’s success.
  • Ability to work independently, think creatively, solve problems and take initiative.
  • Proven ability to communicate and partner with various departments or groups within an organization.

Preferred

  • Copywriting experience preferred.
  • Wine industry experience preferred with understanding of DTC compliance and regulations strongly preferred.
  • Master’s degree preferred.

Benefits

  • Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
  • Paid Vacation & Holidays
  • 401(k) with Employer Match and Supplemental Contribution
  • Employee Wine Discounts
  • Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
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Ste. Michelle Wine Estates

Ste. Michelle Wine Estates, an icon of the Pacific Northwest, was the first premium wine company in Washington state, with roots dating back to 1933. For more than 90 years, we have set the standard for excellence, earning recognition as one of the most acclaimed premium wine companies in the United States. Today our wines are enjoyed in all 50 states in 100 countries. Our award-winning portfolio reflects an unwavering commitment to quality and sustainability, showcasing the distinctive character of Washington and Oregon’s renowned growing regions. Ste. Michelle Wine Estates’ brands include Chateau Ste. Michelle, 14 Hands, Columbia Crest, Liquid Light, ESTIVAL, ETHOS, Spring Valley Vineyard, and Northstar from Washington State. Ste. Michelle also serves as the sales agent for A to Z Wineworks, Erath, and REX HILL from Oregon.For more on the rich history of Ste. Michelle Wine Estates and its entire portfolio of premium wines, please visit www.smwe.com

Founded in 1933
Woodinville, Washington, USA
596 employees (52 in marketing)

Salaries

Posted range

$83K/yr – $108K/yr

Taken straight from the job posting.

See all Ste. Michelle Wine Estates salaries

Marketing Team

Marketing Team Size
44 (7% of company)
Median Tenure
3.5 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
7.5K
Traffic Source Mix
Search
33.3%
Direct
47.1%
Referral
6.2%
Social
12.1%
Paid
1.1%

Headcount Trend

Current headcount: ~590

Recent News

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Sr. Manager, DTC Loyalty and Ecommerce

Ste. Michelle Wine Estates · King County, WA · Hybrid