Responsibilities

• The Sr. Manager, Customer & Supplier Communications is responsible for defining and executing audience-specific communications strategy across multiple business segments and regions to support business objectives, strengthen stakeholder engagement, and help build and protect the company’s brands.
• This role will establish and enhance communications best practices, operating rhythms, and governance within the assigned audience scope while partnering with business leaders to enable sales growth through traditional and digital communications channels.
• The Sr. Manager will shape communications direction for the assigned audience beyond program execution, including strategy development, senior leadership positioning, storytelling, message consistency, channel governance, quality control, and measurement.
• The role will support transformation, culture, commercial, and change initiatives with measurable communications outcomes across relevant functions or business units, while aligning with enterprise communications standards and broader organizational priorities.
• The role will report to the Head of VWR Communications and serve as the primary communications leader for the assigned audience, with accountability for communications strategy and outcomes across multiple regions and stakeholder groups within that scope.
• Advise and support senior leaders on audience-specific communications strategy, strategic messaging, channels, delivery approach, and execution of key initiatives across multiple regions;
• Develop and implement communications strategies, plans, governance, and cadence aligned to business objectives for the assigned audience, business segments, and regional stakeholder groups;
• Drive the strategic narrative using best practices, audience insights, and the right communications channels to reach targeted associate, customer, supplier, or commercial stakeholder segments and facilitate leadership engagement as needed;
• Ensure consistency and continuity of messaging, standards, approvals, and program support across the assigned audience and key stakeholders;
• Optimize and maintain communications platforms, tools, and operating frameworks to advance new ways to tell the organization’s story, strengthen engagement, and support culture or commercial change within the assigned scope;

Requirements

• Bachelor's degree required
• 8+ years of communications, journalism, corporate communications, or related agency experience with a successful track record defining and executing communications strategy, programs, and campaigns across regional or multi-segment audiences
• Experience working in matrix organizations with exposure to business operations, senior stakeholder management, and cross-regional collaboration
• Experience and comfort in a building mode, navigating complexity and ambiguity.
• Ability to work across in a variety of capacities, flexing where appropriate
• Position requires a 360-degree strategic communications perspective, business acumen, understanding of relevant corporate functions, audience-specific insight, and a focus on measurable performance.
• Strong ability to build productive relationships, influence senior leaders, and lead through interactions with stakeholders across functions, business segments, and regions.
• Good understanding of change management practices, change communications techniques, communications governance, and operating frameworks.
• Proven track record of strong writing, editing, presentation and speaking skills required
• Experience working with life science, technology or science-related company is preferred

Preferred

• Life science, technology or science-related company experience preferred
• Global or multi-region communications experience preferred