Own and scale the Salesforce Marketing Cloud platform and data delivery across campaigns, balancing technical leadership with process standardization and cross-team collaboration.

• Lead, direct, and coach a team of solution architects, a QA developer, and the email build team.
• Set the standards and develop the key processes the team follows and drive consistent adherence and standardization across the team.
• Establish and enforce build, QA, and documentation standards that hold up across the team and in production.
• Run the team’s delivery cadence within an agile model, planning and prioritizing work across increments.
• Develop the team’s ability to drive recommendations and resolve technical ambiguity independently, rather than escalating routine decisions upward.
• Serve as the senior escalation point for complex architecture and build decisions.
• Manage capacity and prioritization across concurrent campaigns.
• Own the CRM platform product roadmap, including the sequencing of capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities.
• Own the data delivery of campaigns end to end, ensuring the right audiences and data reach the right channels accurately and on time.
• Navigate complex, distributed data sources across the organization and resolve gaps that put campaign delivery at risk.