Responsibilities

• The Sr Manager - Creative Services Ops serves as the primary relationship owner, ensuring stakeholder satisfaction and translating business needs into actionable plans.
• Responsible for managing the intake of creative briefs, as well as the planning and delivery of design assets, UX research, digital and print advertising, and other creative projects for Verisign's UX and Creative Services team.
• owns all key updates, timelines, and project recaps to keep teams aligned.
• oversees quality assurance - ensuring all deliverables sent to client teams include the appropriate context for review, accurately reflect business feedback, and are free of errors.
• primary liaison for internal clients, ensures stakeholders are looped into milestones, meet deadlines for content and approvals, and stay informed if shifting priorities or changing requirements impact timelines.
• Owns end-to-end project scopes, timelines, budgets, and risk assessments to ensure total transparency, accountability, and on-time delivery across a portfolio of simultaneous projects.
• Drives scoping and team readiness, ensuring projects are clearly defined before resourcing, while actively managing day-to-day team workflows and staffing plans.
• Partners on agency strategy, supporting the sourcing and scaling of relationships with internal stakeholders.
• Interfaces directly with internal and external clients to manage expectations, define project scope, and ensure long-term satisfaction.
• Serves as a strategic account lead for cross-functional partners and MPC stakeholders to build and maintain strong working relationships.

Requirements

• Bachelors degree in marketing or product/project management, a related field, or equivalent work experience
• 10+ years of related marketing experience
• Experience managing others
• Experience with creative operations or account management within an advertising agency or internal corporate creative studio
• Ability to prepare comprehensive project requirement documentation
• Familiarity with Agile project management methodologies; experience with JIRA
• Ability to lead relationships with cross-functional internal business clients, managing expectations, interpreting distinct business requirements, and resolving friction seamlessly
• Proven skills in project management of creative and design projects and background participating in large cross-functional teams, ensuring that projects and changes get developed according to specification and schedule
• Ability to influence and gain consensus within organizations including across multiple business units to move projects forward
• Strong operational instincts with a forward-looking mindset—capable of anticipating project bottlenecks, mitigating delivery risks, and planning around capacity hurdles