Sr. Lifecycle Marketing Specialist

Responsibilities

• Manage daily campaign tasks, gathering and documenting campaign requirements and launching campaigns based on content calendar
• Design simple and complex multi-channel journeys in Iterable, including experiments and conditional splits, using data in API event payloads and user profile attributes
• Code and QA emails within existing email templates, leveraging Iterable snippets and handlebar logic to ensure campaigns are future-proof and can be personalized
• Collaborate directly with marketing & marketing analytics to intake requests, assess results, identify opportunities for optimization, and deliver campaigns and journeys to meet provided business requirements
• Collaborate with legal and compliance teams to ensure marketing content is compliant with company and industry policies
• Collaborate with technical resources to QA API event JSON payloads, outbound webhooks, and provide guidance as necessary
• Monitor campaign send counts and performance
• Provide insight and subject matter expertise

Requirements

• 5+ years of experience in lifecycle marketing with hands-on campaign execution, plus a degree or equivalent experience. Applicants with no direct experience creating and deploying email or multi-channel campaigns will not be considered
• Experience in email, SMS, push notifications, and in-account messaging strongly preferred
• Direct experience building journeys with a modern marketing automation platform, preferably Iterable, Braze, or similar tools that use modern DAG workflows
• Expert-level HTML/CSS for email (fluid/hybrid frameworks, dark mode) with autonomous cross-client QA and troubleshooting via Litmus or EoA
• Knowledge of A/B testing and ability to translate complex test designs into campaign journeys
• Working knowledge of API events and webhooks
• Working knowledge of lifecycle marketing best practices
• Ability to work independently with minimal supervision
• Solid understanding of JSON data structures and how to leverage them in a templating language is a plus
• Fintech or similarly highly-regulated industry experience is a plus

Benefits

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace