Responsibilities

• Manage and improve the eCommerce platform and digital customer experience.
• Oversee online product assortment, merchandising, pricing, promotions, and positioning.
• Track online sales, conversion, traffic, customer behavior, and key KPIs.
• Improve site experience, product discovery, customer journey, and conversion.
• Conduct primary and secondary research to identify opportunities, needs, trends, and risks.
• Use quantitative and qualitative methods to gather and interpret market intelligence.
• Analyze feedback, surveys, industry data, and other sources to develop insights.
• Translate findings into clear recommendations for the organization and key stakeholders.
• Build repeatable research processes to monitor customer and market changes.
• Monitor competitors, pricing, positioning, distribution, marketing activity, and digital presence.

Requirements

• Bachelor’s degree in Marketing, Business, Data Analytics, eCommerce, or related field.
• 6 - 10 years of experience in eCommerce, digital marketing, market research, customer insights, business intelligence, or related field.
• Strong analytical, research, and critical thinking skills.
• Ability to translate findings into actionable business recommendations.
• Advanced skills with Microsoft Office Suite, Adobe Creative Suite, and WordPress
• Experience creating dashboards, reports, presentations, and executive insights.
• Familiarity with BI, visualization, and analytics platforms.
• Experience with quantitative and qualitative research methods.
• Strong understanding of digital commerce, customer behavior, and omnichannel marketing.
• Experience using AI tools to improve research, analysis, marketing, or business processes.

Benefits

• comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; FSA and dependent care plans; paid time off; holidays; and a 401(k) plan with company match.