Responsibilities

• Develop dynamic email templates and emails from scratch leveraging AMPscript
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Utilize Salesforce Marketing Cloud and external email service providers to build, schedule, and launch daily campaigns
• Work with cross-functional teams to resolve issues and escalate complex problems to appropriate team members
• Collaborate with and mentor junior team members to effectively meet client goals and expectations
• Create and update product documentation
• Act as the subject matter expert on email campaign and web production operations — distribute, create, communicate, and apply best practices and learnings to continually improve results

Requirements

• Bachelor’s degree in a related field or comparable work experience is strongly preferred
• 4–5 years of experience in dynamic email development and end-to-end campaign management
• Strong history of managing several projects at once
• Strong understanding, development, and troubleshooting skills for table-based HTML email; comfortable working directly in code (HTML, inline CSS, etc.); responsive HTML experience is required
• Email automation and knowledge of email best practices is required (marketing automation solutions within Salesforce Marketing Cloud are strongly preferred)
• Mobile and email marketing experience required
• List management (list segmentation, suppression lists, etc.) and basic data management experience (pulling data, cross-referencing, importing, and maintaining subscriber attributes) preferred
• Working knowledge of AMPscript, JavaScript, SQL, Adobe Creative Cloud, and Figma is required
• A proven track record of being detail-oriented with a desire to produce the best final product for clients and business stakeholders
• Tech- and web-savvy with the ability to learn quickly and independently
• Highly creative problem solver and resourceful self-starter that isn’t afraid to roll up their sleeves and get things done
• Desire and ability to thrive in a fast-paced and ambiguous environment within deadlines while prioritizing multiple projects simultaneously
• Impeccable quality assurance skills and highly organized
• Accountability for meeting deadlines while producing high-quality work
• Strong communication and interpersonal skills with a knack for relationship building
• Comfortability working with clients and cross-functional partners to answer questions, research, and resolve issues with a varying degree of difficulty
• Ability to build effective relationships within the team and with cross-functional partners and/or vendors

Nice to Have

• Salesforce Marketing Cloud experience strongly preferred
• Experience with AMPscript, JavaScript, SQL, Adobe Creative Cloud, and Figma preferred

Benefits

• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave