Responsibilities

• Ecommerce Operations & Growth Strategy
• Own and manage the day-to-day performance of intelligentsiacoffee.com, driving key sales, traffic, and conversion metrics.
• Develop and execute the overall ecommerce growth strategy, including digital merchandising, site promotional calendars, and the scaling of our coffee subscription programs.
• Collaborate with the Coffee team to align on specialty coffee release schedules, seasonal offerings, and unified omni-channel sales strategies.
• Site Management & User Experience (UX)
• Manage the end-to-end digital site experience, serving as the main point of contact for external technology vendors and internal design/development teams for feature updates, redesigns, and site maintenance.
• Manage and maintain the secondary Wholesale website content updates and optimizations
• Support with retail App configurations, data reporting, updates, promotions, loyalty programs and user experience
• Drive Conversion Rate Optimization (CRO) through continuous site updates, continuous UX improvements, and structured A/B testing protocols.
• Manage relationships with ecommerce platform and technology vendors.

Requirements

• 5+ years of dedicated ecommerce management experience, with a strong background in Direct-to-Consumer (DTC), CPG, or the Food & Beverage space.
• Highly analytical with deep hands-on expertise in ecommerce platforms (Shopify/Shopify Plus).
• Strong data literacy and web analytics skills (Google Analytics/GA4, dashboards, heat maps, etc.) with the ability to turn data into actionable business decisions.
• Proven track record with A/B testing methodologies, conversion rate optimization (CRO), subscription program management, and digital product merchandising.
• Excellent project management capabilities, strong cross-functional collaboration skills, and experience managing or mentoring team members.
• A strong passion for coffee and alignment with Intelligentsia’s commitment to quality, sourcing, and brand values is highly preferred.

Preferred

• Direct experience running recurring subscription models (e.g., Recharge, Skio, Ordergroove).
• Background managing specialized CPG, beverage, or perishable product launches.
• Staying ahead of emerging digital trends, new ecommerce apps, changing consumer behavior, and search algorithm updates.

Benefits

• Medical, dental and vision insurance
• Company-paid long & short-term disability and life insurance
• Paid vacation and sick time
• 401(k) eligible after 90 days of employment and a company match after one year
• 8 Paid holidays per year
• Commuter benefits
• Free bag of coffee each week with a discount on other items
• Employee Assistance Program