Responsibilities

• Own the end-to-end creative operations strategy for the Brand Strategy & Copy team, designing the frameworks, workflows, and governance structures that enable strategic creative delivery at scale
• Lead capacity planning across campaigns, tentpole events, and internal initiatives — proactively identifying resourcing gaps, managing trade-offs, and communicating program status to leadership
• Define and continuously improve creative brief templates, intake processes, and prioritization mechanisms that serve the team's evolving needs
• Own project timelines and delivery milestones for complex, multi-workstream programs spanning creative marketing, product launches, and brand strategy initiatives
• Serve as the central operational hub between Brand Strategists, Copywriters, Design, Marketing, and external agency partners — driving alignment, removing blockers, and ensuring flawless execution
• Own budget management and cost reporting for the Brand Strategy & Copy operational portfolio; identify opportunities to optimize spend and drive efficiencies
• Define and implement scalable content development workflows and standard operating procedures (SOPs) that the broader creative organization adopts
• Build and maintain comprehensive process documentation, knowledge repositories, and operational playbooks
• Identify, evaluate, and implement workflow optimizations — including AI-powered tooling — that measurably improve creative throughput and reduce cycle time
• Establish and own creative review and approval processes across multiple stakeholder groups; set quality gates and escalation paths

Requirements

• Bachelor's degree
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• 7+ years of experience in creative operations, creative program management, or creative production within a brand, agency, or in-house creative studio environment
• 5+ years of experience developing and implementing creative workflows, SOPs, and governance frameworks
• Experience managing complex, multi-stakeholder creative programs from strategy through delivery
• Experience with capacity planning, budget management, and resource allocation at a portfolio level
• Demonstrated ability to influence senior leaders and drive alignment across cross-functional teams
• Experience working with digital project management and workflow tools (e.g., Adobe Workfront, Asana, or similar)

Preferred

• Experience leading or mentoring operational team members in a creative or marketing organization
• Deep expertise in Adobe Creative Suite applications with high proficiency in Adobe Workfront
• Experience implementing AI-powered workflow optimizations in creative operations
• Track record of building scalable, repeatable processes that have been adopted across an organization
• Experience with creative marketing technology stacks and content management systems
• Experience influencing organizational planning and multi-year creative roadmaps
• Data-driven mindset with experience defining and tracking operational KPIs to measure creative efficiency and throughput

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.