Responsibilities

• Collaborate with design, product, development, and marketing teams to develop clear and concise content to reach business goals and TIAA’s internal and external audiences.
• Conduct content audits and content gap analyses to ensure that user experiences consistent and in line with industry best practices and enterprise needs.
• Collaborate with UX design and writing teams to build consistency and clarity across experiences.
• Research and analyze audience need, preferences, objectives, and methods. Study and understand how participants and B2B audiences consume content to plan for retirement.
• Plan, write and present content for existing and emerging mobile and web experiences.
• Identify and help solve problems in new and existing user experiences to ensure ease of use in a complex, fast-paced, deadline-driven financial environment.
• Create consistent, on-brand messaging that clearly articulates the benefits of TIAA products and services, while streamlining operational tasks for internal and external audiences.

Requirements

• Educational Requirements - University (Degree) Preferred
• Work Experience - 5+ Years Required; 7+ Years Preferred
• Required Skills - 5+ Years of UX Writing Experience
• Preferred Skills - Experience in financial services UX content Writing

Preferred

• Experience in financial services UX content Writing
• Related Skills

Benefits

• Benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.
• The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates.
• To learn more about your benefits, please review our Benefits Summary .