Responsibilities

• Community Engagement & Experience
• Own and evolve the Rosie Community experience (onboarding, communications cadence, and touchpoints), keeping it aligned with the defined value proposition and delivering a consistent, high-quality journey that doesn't rely on manual, high-touch workflows.
• Maintain and update the community value proposition messaging across onboarding, communications, and engagement materials; recommend refinements based on what resonates.
• Ensure consistency in community voice, responsiveness, and experience across all touchpoints.
• Build and run the day-to-day tiered engagement program and flag when activity patterns suggest a tier or messaging adjustment is needed.
• Own the operational process for monitoring Rosie Community segmentation accuracy (readiness for project placement, demand alignment) and implement recommended updates on a regular cadence.
• Design and run a structured nurture-stage communications and track talent progression through defined journey stages.
• Design and launch re-engagement campaigns for dormant or low-signal talent; report on signal-freshness improvements.
• Own the community platform day-to-day and lead the transition or migration away from legacy tools in partnership with relevant teams, maintaining continuity in communication and setting clear expectations for members throughout the change.
• Partner with Marketing to produce and distribute demand-aligned content, owning the calendar and cadence, and providing audience and journey context.

Requirements

• Passionate about community-building and creating experiences that feel human
• 5+ years of experience in similar roles such as Community Manager, Community Programs Manager, or Community Marketing Manager
• 2+ years of experience in cohort-based program management, learning operations, or course/bootcamp delivery, managing enrollment funnels, milestones, and learning calendar end-to-end
• Experience managing community moderator programs
• Familiarity with community and LMS platforms (Discourse and Moodle preferred)
• Experience leading a platform migration, tool transition, or other significant change management initiative within a community or member base
• Comfortable representing member/user needs to a Product team and translating feedback into clear and actionable input
• Comfortable taking finished data analysis from a data partner and translating it into a clear narrative for non-technical stakeholders
• Strong written and verbal communication skills: comfortable drafting Community member-facing copy, stakeholder updates, and internal documentation in a brand-aligned and authentic way
• Strong organizational skills, with the ability to manage multiple initiatives simultaneously

Preferred

• Practical experience leveraging agentic workflows or AI-driven community tools to optimize workflows and improve efficiency.
• Experience directing or coordinating the work of a part-time or contract team member

Benefits

• Perks & Benefits A yearly stipend for professional and personal development; 25 PTO days + 4 Volunteer PTO days per year; medical, dental, and vision insurance; paid parental leave; remote work stipend; matching 401K; and an opportunity to join a truly incredible team at a company that is building the future of work.