Sr. Care Center Communications Associate

Responsibilities

• Lead the design, development, and execution of communication campaigns across all teams to deliver Privia’s messages and key strategies to Care Center stakeholders.
• Oversee the national clinician and Care Center project communications workstreams.
• Own the editorial process for our clinician-facing newsletters, email campaigns, project email series, and ad hoc emails to ensure timely, relevant, tailored, and accurate content.
• Administer and optimize our marketing communications platform, Account Engagement, by ensuring data accuracy, creating templates, executing campaigns, and monitoring metrics.
• Support the development, editing, and publication of knowledge articles in Privia’s Care Center intranet, Privia Connect, to ensure content aligns with brand standards and educates Care Center staff on Privia’s services, programs, and best practices.
• Analyze healthcare industry trends and communications data to identify areas of opportunity, measure campaign effectiveness, and recommend improvements to messaging, targeting, and cadence.
• Partner cross-functionally with teams across all markets to support and execute communications for business priorities, launches, organizational changes, and strategic efforts while managing multiple projects simultaneously.
• Maintain and enhance project dashboards in monday.com by monitoring project progress, tracking deliverables, following up with stakeholders, and updating board statuses.
• Identify opportunities to improve communications processes, tools, and best practices to increase efficiency and enhance the effectiveness of Care Center communications.
• Perform other duties as assigned.

Requirements

• 3+ years of professional experience in communications, marketing, public relations, or a related field
• Bachelor’s degree in Business, Communications, Journalism, English, Marketing, Public Relations, or a related field
• Strong writing and editing skills required
• Ability to translate complex information into clear, concise, and actionable communications
• Demonstrated experience developing communications strategies from planning through execution
• Strong editorial judgment and the ability to advise stakeholders on messaging, audience needs, timing, and communications best practices while maintaining Privia’s voice and style
• Exceptional attention to detail and organizational skills
• Strong project management capabilities, including managing competing priorities, timelines, and approvals
• Experience with a comprehensive email marketing tool such as Pardot or HubSpot
• Ability to work creatively as part of a team and collaborate effectively across teams and levels of leadership

Preferred

• Salesforce and monday.com experience preferred

Benefits

• medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs