Responsibilities

• Drive incremental revenue through managing a portfolio of clients.
• Be the go-to person for optimizations, troubleshooting problematic issues and assisting with pre/post-sales support
• Responsible for end to end resolution of tier 1-2 support issues, acting as escalation for the team.
• Programmatic expert who is accountable for driving performance across a group of clients, guiding technical development of junior campaign managers, and communicating performance narrative for larger, strategically important clients
• Have a strong pulse on both the day-to-day of campaign management while also ensuring they understand the higher level account strategy in mind.
• Drive process and communication improvements across account management, ad ops, sales and media planning
• Contributes to a summarized view of portfolio health, pacing, and performance to be provided to leadership.
• Responsible for creating recommendations to increase product usage and yield across subset of clients
• Design and execution of Test & Learn agendas, ensure testing plans are in support of campaign improvement and client growth.
• Mentors a team of campaign specialists ensuring high level of campaign execution.

Requirements

• 3 - 5+ years in an ad operations role, optimizing campaigns on various DSPs (The Trade Desk, DV360, MediaMath, etc..)
• Experience with driving performance for various KPIs such as CTR, CPA, ROAS, and VCR
• Advanced proficiency in Excel (Pivot, Vlookup, Sumifs, Match, Index, etc.)
• Knowledge of 3rd party verification solutions (DoubleVerify, Integral Ad Science, MOAT)
• Knowledge of 3rd party ad servers and reporting (Doubleclick, Innovid)
• Experience with project management applications (Trello, Jira, Asana, etc)
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment

Preferred

• Experience using Inspect Element in browser to troubleshoot is a plus

Benefits

• It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.