Responsibilities

• Serve as the operational bridge between marketing, creative, and tech, driving ad enablement, site flips, and new format rollouts end-to-end.
• Partner with SMAs to unlock and test new ad formats, acting as the primary liaison with tech teams to scope, prioritize, and enable experiments from concept through launch.
• Manage SMA operations to ensure channel health and operational readiness across platforms, including account structure, permissions, tagging/tracking, and compliance.
• Partner with channel owners to optimize live campaigns, surfacing performance insights and operational levers that improve efficiency and outcomes.
• Own the operational side of tracking and data hygiene so campaign reporting is accurate and trustworthy.
• Define, document, and continuously improve the ad operations playbook (intake, QA, launch checklists, troubleshooting), raising the bar for operational excellence.
• Proactively identify and mitigate operational risks; act as the escalation point for ad delivery, trafficking, and technical issues, coordinating rapid resolution to protect spend and performance.
• Manage relationships with relevant ad tech vendors, staying ahead of beta programs, new capabilities, and policy changes

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree or equivalent

Preferred

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .