Responsibilities

• Own responsibility for their accounts, for their team, for the creative work, for account marketing strategies.
• Serve as the lead point of contact for all account management matters.
• Actively drive client account growth, upsells, and cross-sells.
• Build and maintain strong, long-lasting client relationships.
• Understand our client's sales and marketing processes so we can consult and build their needs to get maximum impact.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Manage client service outcomes to increase retention rates and reduce churn.
• Confidently handle any cancellation requests on accounts and collaborate with the account management team to engage in retention practices.
• Collaborate with internal team members to drive results for the client, identify risks and opportunities, solve client problems, provide strategies, and hold teams accountable to budget, timelines, productivity, process, standards, and results.

Requirements

• Bachelor's degree in marketing, business, communications, or a related field.
• Proven experience as a senior level Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing or advertising agency.
• Experience managing enterprise accounts and high value accounts notable brands
• 6-10 years account management experience leading complex medium and enterprise accounts.
• 6+ years' experience in client account management/client success experience.
• 5+ years of sales and business development experience.
• 5+ years of experience working in digital marketing.
• Strong sales and account growth experience in an agency setting.
• Experience in mid-sized to enterprise marketing agencies.
• Strong sense of responsibility for their account, for their team, for the creative work, for account marketing strategies.
• Have a drive to learn and grow in digital marketing knowledge and skills continually.
• Strong understanding of integrated digital marketing channels such as Paid Media, SEO, Display, Social, Content Marketing, UX, and Analytics.
• Experience with B2B & B2C lead generation.
• Proven ability to juggle multiple account management projects at a time.
• Proven ability to build rapport with clients and problem-solve effectively.
• Sharp attention to detail and strong organizational skills.
• Excellent listening, negotiation, and presentation abilities.
• Excellent business acumen and experience working with business executives.
• Experience working with Project Management systems such as PK4, Slack, and other Account management tools and platforms, such as website analytic tools like Google Analytics.

Preferred

• Franchise or multi-location marketing experience is a plus.

Benefits

• Fully remote workforce.
• A collaborative environment focused on client success and career development.
• The opportunity to grow and build a long-term career with us.