Specialist, Communications Operations & Planning

Responsibilities

• Communications Planning & Calendar Management
• Manage and maintain the enterprise communications calendar, covering campaign milestones, earnings, policy dates, events, executive appearances, and other public moments
• Contribute to 360 communications plans for major announcements and events to help amplify key moments, working across the team to message and execute
• Develop and maintain detailed project plans, timelines, and stakeholder alignment processes tracking milestones and deliverables to ensure timely, high-quality execution
• Facilitate coordination across internal teams (communications, marketing, legal, compliance, business units) to deliver integrated outcomes and coordinate cross-functional deliverables to ensure alignment with enterprise narrative, brand standards, and regulatory requirements
• Operational Excellence & Capability Building
• Support adoption of and continuous improvement of communications policies, procedures, systems, and processes
• Help establish and refine scalable workflows, governance models, and documentation to enhance efficiency and consistency, and support the use of AI tools in those workflows by keeping source content current and checking outputs for accuracy and alignment with UHG standards
• Support the day-to-day operation of the team's tools, including keeping the enterprise calendar and message bank current with approved messaging, data points and supporting materials
• Identify opportunities to improve tools, reporting, and collaboration across the communications function

Requirements

• 2+ years of experience in a corporate communications environment, such as a newsroom or large corporation
• Demonstrated experience developing and managing enterprise-level communications plans and supporting cross-functional projects
• Experience following or building workflows, supporting communications planning
• Proven exceptional project management and organizational skills with attention to detail
• Proven excellent writer with a keen eye for storytelling and a deep understanding of social media
• Proven ability to navigate and execute within regulatory and compliance frameworks

Preferred

• Experience using generative AI tools, such as Microsoft Copilot and Microsoft Cowork, in a work setting
• Familiarity with reputation management and brand campaigns at scale
• Proven background in healthcare, insurance, or similarly regulated industries
• Proven track record of building or improving communications processes and governance models

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)