Responsibilities

• Serve as an on-site operations and guest-facing host during viewing lounge dates: welcome guests, answer questions, and direct visitors to restrooms, food options, information booths, and other amenities.
• Help set up, place, and maintain event signage and ensure the space remains organized and guest ready.
• Coordinate with event production partners and vendors and escalate issues to the designated on-site lead as needed.
• Participate in daily pre-open huddles to review priorities, partner activations, staffing positions, and peak arrival timing based on game schedules.
• Support partner activations and guest experience features to ensure safe flow and positive engagement.
• Monitor cleanliness and presentation during event hours; assist with trash/space upkeep and report major issues promptly to on-site janitorial services.
• Follow safety, security, and incident protocols: maintain awareness of exits and restricted areas, and report/document issues per the established process.
• Support event communications by using designated tools and maintaining clear coordination with the main point(s) of contact.
• Complete daily visit reports including attendee counts, photos, and anecdotal feedback
• Use provided training materials and scripts to ensure consistent brand-aligned guest interactions; share on-the-ground insights to improve future dates.

Requirements

• Experience supporting events, hospitality, guest services, retail operations, or community activations.
• Strong customer service and communication skills; comfortable engaging with families and the general public.
• Ability to follow run-of-show plans, staffing positions, and safety requirements.
• Comfortable escalating issues quickly and appropriately.
• Attention to detail for reporting and documentation.
• Reliability and punctuality for call times aligned to event/game schedules.
• Ability to stand/walk for extended periods and support light event set-up tasks.
• IOS: Use an iPhone 11 or newer
• Android: Use a 2020 or newer device with an OS no more than four versions behind the latest
• Ability to lift up to 25 pounds

Preferred

• Experience working in live event environments with AV/streaming partners and on-site troubleshooting escalation paths.
• Experience tracking attendance/foot traffic and capturing qualitative feedback for post-event reporting.
• Bilingual communication (English/Spanish) or experience supporting multilingual guests.
• Familiarity with radio/walkie-talkie communications and event staff protocols.

Benefits

• Competitive hourly rate
• Paid online training
• Wellness benefits