Spec, Customer Lifecycle Campaigns

Grand Rapids, MI (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own end-to-end customer engagement within loyalty and personalization programs, driving omni-channel experiences, content management, and cross-functional collaboration to improve offers and lifecycle outcomes.

  • Lifecycle engagement and omni-channel experience planning
  • Content asset management and personalized offers alignment
  • Cross-functional partnership with Category and Loyalty to tailor messaging and campaigns

Job Description

Responsibilities

  • Develop and execute marketing campaigns for customer engagement and loyalty programs consistent with Meijer brand strategies.
  • Create and manage a “universal” content bank.
  • Work in partnership with Category, Loyalty, and cross-functional teams on content, messaging, offers, etc.
  • Manage XML’s, Print Files, Media Files, Offer Management, and Image bank management.
  • Optimize content by managing frameworks and templates to support the lifecycle customer experience.
  • Create content in partnership with the Category Team for various channels such as Mailers/Quad, Owned/Paid Media, etc.
  • Oversee customer lifecycle execution, ensuring end-to-end experience mapping with supporting content across the timeline.
  • Engage in value and mix strategic planning, including versions and strength of offers, and the mix of omni-channel experiences.
  • Develop plans, design, approach, communication, and measures of multiple targeted marketing programs across various customer segments; this includes leadership through all program phases, including financial modeling, process creation, testing, piloting, and scale-up.
  • Work with marketing and merchandising leadership to improve the effectiveness of our mPerks personalized rewards program, ensuring maximum value and ROI.

Requirements

  • Bachelor’s degree in Marketing, Master’s degree preferred.
  • 3+ years of Marketing experience, specifically in Direct, Targeted, Digital, Loyalty, Personalization, and various Customer Engagement programs. CRM experience strongly preferred.
  • Experience working with teams and cross-functional partner relationships.
  • Ability to help form strategic marketing campaigns and plans.
  • Experience in traditional and digital marketing methods and systems.
  • Strong presentation skills and comfort leading cross-functional projects.
  • Strong organizational, planning, and time management skills with the ability to prioritize multiple/competing projects and assignments.
  • Knowledge of customer segmentation and methods.
  • Identify areas for improved efficiencies and best practices.
  • Strong business acumen.

Benefits

  • Weekly pay
  • Scheduling flexibility
  • Paid parental leave
  • Paid education assistance
  • Team member discount
Meijer logo

Meijer

It takes guts to start a business during the Great Depression. And it takes vision to keep it going.Our founder, Hendrik Meijer, opened Thrifty Acres in 1934. Nearly thirty years later, his son, Fred, pioneered the world's first-ever supercenter, laying the groundwork for what we are today: a multi-billion-dollar household name in retail. But we’re not stopping there. We recently launched the nation’s largest grocery home-delivery service, once again reinventing the grocery shopping experience. While a lot has changed over the years, one thing remains the same: we are still family-owned. That sense of family is fundamental to everything we do. It’s the difference between selling a product and serving a community, and it’s the reason we’ve given back over $30 million to local food pantries in the last ten years.So, if you share our pioneering spirit and take pride in helping others, we would love to connect with you. And together, we can bring more good to life and our community.

Founded in 1934
Grand Rapids, Michigan, USA
30K employees (1,534 in marketing)