Responsibilities

• Manage and execute all aspects of Social Media and Website development and maintenance, including: Develops and edits content for the social media landscape.
• Provides ongoing guidance to partner organizations (customer service, human resources, etc.) on how to use social media in support of daily operations and customer-focused campaigns.
• Stays current with all social media industry developments and best practices.
• Manages social media campaigns against defined success metrics.
• Create, edit, manage and post online content.
• Adhere to the company digital user experience standards and guidelines – including usability, graphic design, branding, information architecture, navigation, content and functionality.
• Apply best practice principles of usability, graphic design, online customer self-service, communications, and marketing.
• Apply understanding of customer needs, business/functional requirements, company Web and Social Media standards and guidelines and IT capabilities in the design and development and/or implementation of Web technologies.
• Creates new site / service development, including assisting with requirements gathering, creating functional site prototypes, and testing.
• Collaborate with all business areas and other team members to produce compelling Web and Social Media content.

Requirements

• Bachelor's degree, preferably in communications, marketing or business administration, plus 2-4 or more year's related job experience.
• 2-4 years' experience performing website maintenance and/or developing websites, or the equivalent combination of formal education/training/experience.
• Minimum of two (2) years experience using social media tools for blogging, micro-blogging (Twitter), online social interaction (Facebook), online media sharing (YouTube), social media monitoring, and Web site analytics.
• In lieu of degree, 3-6 years of relevant experience
• General proficiency in standard software applications:
• Working knowledge of Microsoft Office SharePoint Services (MOSS)
• Microsoft Office (Outlook, Word, PowerPoint, Excel, and Visio)
• Adobe Creative Suite 4 (or higher) including Photoshop, Flash, Dreamweaver, Acrobat
• XHTML
• CSS
• JavaScript
• Web Traffic Reporting Tools (WebTrends and Google Analytics)
• Basic operating system functions: mapping drives, installing applications, browser operation
• Thorough understanding of all social media channels, tools, etiquette, best-practices, and metrics.
• Familiar with industry standard management tools and third-party services such as Jive, Cision, Radian6, Hootsuite, etc.
• Demonstrated superior writing and presentation skills.
• Demonstrated ability to handle a variety of complex communication projects simultaneously; on budget and on deadline.
• Demonstrated strategic thinking; ability to see the big picture and small details equally.

Preferred

• Design, create, and publish high-quality digital content across websites and applications, ensuring alignment with organizational goals and branding standards.
• Lead and manage content teams with cross-functional partners to ensure content accuracy and timeliness.
• Proficiency with CMS, SEO best practices, HTML, CSS, and web analytics tools.
• Optimize web content to improve search engine visibility and user engagement.
• Ensure web content complies with standards, accessibility, and privacy policies.
• Experience executing User Acceptance Testing (UAT) for pre- and post-deployment validations.
• Strong communication, problem-solving, and leadership capabilities in fast-paced environments.
• Solid understanding of digital trends, UX principles, and content strategy.
• Experience leveraging AI and automation to enhance content management.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $60,000.00/Yr. – $82,500.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement and fitness reimbursement
• Referral bonus program