Responsibilities

• Web feedback communications management
• Leads response efforts for all Web Feedback and Contact Us inquiries via System websites.
• Coordinates appropriate responses to feedback inquiries directly with appropriate internal departments throughout each delivery network.
• Maintains a comprehensive database of questions submitted and responses provided.
• Analyzes data on a quarterly basis in an effort to discover opportunities for improvement within processes and enhancements to web content
• Web content production
• Works directly with Marketing, Communications and departments system-wide to define, develop and implement pages and content to external and internal websites, optimizing for SEO and web accessibility.
• Provides quality assurance practices to electronic newsletters, webpages and other digital communications.
• Social media management
• Crafts, schedules and tracks social media posts in support of corporate campaigns, events.

Requirements

• Bachelor's Degree in marketing, computer science, multimedia design or related field.
• 1 to 3 years of experience in a related position.
• Working knowledge of interactive technologies and communication tools including social media (professional use) and content management systems required.
• Must be comfortable with regular use of the Internet and social media.
• Proficiency in Microsoft Outlook and Microsoft Office required; including advanced skills in Microsoft Word, intermediate to advanced skills in Excel; intermediate skills in Powerpoint.
• Strong, writing, presentation and communications skills.
• Exceptional customer relations skills required.
• Working knowledge of health-related topics.

Preferred

• Basic experience with Adobe CC, HTML, social media publishing tools and video/photo editing preferred.