Responsibilities - Identify and connect with fans, super users, influencers, and advocates to increase reach and engagement. - Manage community by monitoring conversation and responding to comments, messages, and mentions on Brooks Running social accounts (TikTok, Instagram, Facebook, Twitter, YouTube, Strava, Threads, etc.). - Maintain a consistent tone and voice that is aligned with the brand, channel expectations, and target audience. - Filter, tag, and respond to mentions of advocacy and education on social media in real time. - Discover trending topics, community needs, and audience interests; flag issues and opportunities to internal teams when needed. - Coordinate product seeding and fulfillment with brand advocates. - Assist with generating insights, pulling data, and providing recommendations to optimize community management through reporting, both monthly, campaign, and ad hoc. - Assist team with the execution of Brooks social media strategy to grow engagement, increase exposure, and mitigate risk. - Keep up to date on social media platforms, tools and technologies, and share relevant new trends with the broader team. Requirements - 1+ years of experience in community and/or social media and writing social media copy - Knowledge and confidence to develop and communicate a point of view - Creative thinker who is always looking for new ways to interact with our audience to illustrate our brand mission - Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication - Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another - Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary - Embraces and lives the Brooks values! - Strong command of MS Office applications - 1+ years of experience in community and/or social media and writing social media copy - Experience using social listening tools to gauge conversation (Netbase, Sprinklr, Emplifi, etc.) and scheduling/posting tools (Sprinklr, Emplifi) preferred Nice to Have - Experience using social listening tools to gauge conversation (Netbase, Sprinklr, Emplifi, etc.) and scheduling/posting tools (Sprinklr, Emplifi) preferred Benefits - Brooks is proud to offer a robust benefits package to our employees and their families! - Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. - Paid Time Off- Brooks offers generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave. - Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. - Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. - Location- You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.