Primary Role:

You're a brand storyteller, community builder, and trend spotter all in one. As Social Media Manager at FCS, you'll be the voice behind our clients' social presence, nurturing and growing online communities.

You'll help develop community strategies that grow followers and drive engagement, while moderating communities with care and consistency. When it comes to content, you're comfortable creating  lo-fi, social-first creative that feels native and resonates with real audiences.

You stay ahead of trends, know how to tap into cultural moments, and use analytics to turn performance insights into smarter decisions. You move fluidly between brand voices, bring both creativity and accountability to your work, and genuinely love being the face of a brand community.

If this sounds like you, we'd love to meet you!

Responsibilities:

• Develop and manage social media content calendars and community strategies across Facebook, Instagram, TikTok, LinkedIn, YouTube, and more in partnership with the Creative Lead
• Schedule, publish, and maintain social profiles ensuring content is accurate, on-brand, and timely
• Monitor channels and respond to comments, messages, and mentions with a high level of responsiveness and brand voice consistency
• Grow communities proactively, identifying and engaging with audiences and positively new users who fit the customer profile
• Develop and maintain community management guidelines, escalation processes, and crisis management plans
• Help craft and extend brand tone of voice and FAQ copy across social channels
• Navigate sensitive or controversial topics with sound judgment and awareness of PR implications
• Execute social listening to surface audience insights and deliver actionable points of view back to the team
• Track and analyze performance data and assist the Account Management team with preparing reports on an ongoing basis
• Stay ahead of platform updates, emerging trends, and cultural moments to identify real-time opportunities for clients
• Source and leverage user-generated content to support content calendars
• Produce lo-fi, social-first creative assets using tools like Canva and CapCut in partnership with the Creative Lead
• Support influencer identification and relationship building in partnership with the broader team
• Collaborate with creative, account, influencer, and strategy teams to ensure a cohesive social approach

Qualifications and Skills:

• Bachelor’s degree, in marketing or a related field preferred
• 1-2 years of agency experience
• Social media experience, particularly in a Social Media or Community Management function, at either a brand or agency
• Experience working with social platforms including native platforms, Sprout Social, etc.
• Excellent written and verbal communication skills with intense attention to detail
• Strong problem-solving skills
• Experience creating lo-fi, social-first content

Compensation Range: $50,000-$60,000

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.