Responsibilities

• Provides excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Attentively respond to all good and bad reviews, comments, visitor posts, and messages in a timely manner (within 15 minutes to within the hour).
• Drive customer feedback and content by reaching out to customers for reviews, testimonials, and their experience in the resort.
• Update, maintain, and respond to all reviews on third party websites for all outlets of the resort (Goggle Business, Yelp.com, Tripadvisor.com, etc.)
• Review analytics weekly and make changes in content posting times and material as needed.
• Work with directors of various departments to ensure each area of the property is being represented correctly.
• Create daily engaging content, managing, and maintaining all social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.)
• Drive client engagement using customer experiences, testimonials, and exciting moments on the property.
• Work with upper marketing management to assure that all media is in sync (i.e. Website, social, print, programing, etc.)

Requirements

• High School Diploma/GED required.
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills.

Preferred

• Associate degree preferred.
• 3+ years of integrated Marketing program development preferred.