Responsibilities

• Actively monitor, respond to, and engage with our community across all social platforms (Instagram, TikTok, Facebook, Reddit, and YouTube), including comments, DMs, tags, and trending conversations
• Respond to customer comments, questions, and DMs with empathy, speed, and accuracy
• Monitor community conversations to identify opportunities for engagement and brand advocacy
• Foster and manage our Reddit community in partnership with customer service and our science + education teams to ensure accurate, helpful, and brand-aligned responses
• Work with the Director of Social to test and execute new content strategies that drive engagement, growth, and awareness
• Identify quick turn culture-driven opportunities to support the calendar.
• Assist in developing weekly content calendars tied to launches, campaigns, and platform trends
• Manage social publishing across core platforms, ensuring voice, visuals, and timing align with brand and campaign strategy
• Source user-generated content (UGC) and creator talent aligned with brand standards and campaign needs
• Develop clear, engaging content briefs for our creator community

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 2-3 years of experience in social media or digital content
• Deep understanding of social trends and platform behavior
• Comfortable on camera and experienced filming/editing short-form video
• Strong writing skills and ability to adapt tone across platforms
• Highly organized with strong attention to detail
• familiar with analytics and scheduling tools (Dash Hudson)
• Experience with Adobe Creative Suite, CapCut, Canva, or similar tools is a plus
• Collaborative mindset and comfort working cross-functionally
• Passion for wellness, beauty, recovery, and innovative technologies that help people feel better