Responsibilities

• Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
• Provide exceptional guest service throughout all interactions.
• Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities.
• Build, maintain, and manage the social media content calendar across all platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn, and emerging channels), ensuring timely, consistent posting.
• Manage community engagement across all brand social media channels and online review platforms by monitoring and responding to comments, messages, mentions, and guest reviews (including Google, Yelp, TripAdvisor, and other relevant sites) promptly and professionally, escalating issues as appropriate.
• Gather, organize, and route social content and assets from the creative team, assisting with the development and editing of social media captions, and confirming captions, visuals, and approvals are complete before scheduling.
• Schedule and coordinate the publishing of approved social content across platforms, ensuring posts go live on time and as approved by the creative team and Digital Marketing Strategist.
• Monitor social conversations, trends, and audience sentiment, while maintaining a working knowledge of platform algorithms, emerging features, and social media best practices to flag timely engagement opportunities and optimize content performance, audience engagement, and organic reach.
• Participate in creative brainstorming sessions with the Marketing team to develop engaging social media campaigns, content ideas, and storytelling opportunities that align with STRC's brand and marketing objectives.
• Support the coordination and scheduling of events, promotions, and campaign coverage on social, including real-time posting of approved content and on property/after-hours coverage as needed.

Requirements

• High school diploma or GED; college degree in Marketing, Communications, Media, or related field preferred. A combination of education and experience may be considered.
• Two (2) years' experience coordinating or managing social media for a brand, business, or organization, including content scheduling, community management, and performance reporting.
• Demonstrated experience with social media management and scheduling tools (e.g., Hootsuite, Sprout Social, Later, or similar), preferred.
• Strong proofreading and organizational skills tailored to social platforms.
• Familiarity with social analytics and reporting tools (native platform insights, Google Analytics, or similar).
• Willing and available to work varied schedules, including nights, weekends, holidays, and special events.
• Obtain and maintain a valid gaming license.