Responsibilities

• Partner Communication/Support: Handles urgent inbound awareness and flags.
• Community Management: Executes both proactive engagement (outreach) and reactive engagement (customer service/replies), supporting growth metrics. Actively monitor and engage partner social audiences to build brand loyalty, solve customer issues and incentivize engagement.
• Community Engagement: Proactively maintain lists of influential entities, personalities, local businesses, community groups, and more, reaching out to them often for collaborative partnerships to amplify partners’ social presence and grow social followings.
• Urgent Execution: Helps monitor partner emails and executes urgent same-day needs, including post edits and Stories. For content, secures final approval from the Content Rep.
• Social Execution: Manages the posting of Stories content, which requires a more agile, "in-the-moment" approach.
• Influencer & Collaboration Marketing: Work with the Brand Rep and influencer team to maintain targeted creator lists and regularly reach out to influencers for content development and collaborative opportunities.
• Growth Tactic Execution: Executes Influencer/Collaborations and identifies high-impact Social Media moments with Brand Rep oversight.
• Reporting Support: Provides critical assistance in gathering data for Detail Reports.
• Innovation : Identify and forecast emerging trends and share with the team.
• Team Coverage: Helps maintain team-wide operational continuity during periods of absence or transition.