Social Media Content + Patient Experience Manager

Responsibilities

• Develop fresh, audience-friendly social media content ideas for office and doctor accounts across Instagram, TikTok, YouTube, and additional platforms as needed.
• Film social media content on-site, capturing clear audio and visuals that align with brand guidelines.
• Edit and format videos and graphics for each platform, ensuring consistent posting quality and strong engagement.
• Plan and publish content on a regular schedule, maintaining an active and engaging online presence.
• Improve and manage patient experience touch points across locations, ensuring a welcoming, organized flow for each visit.
• Assist with merch drops by coordinating needed materials and supporting smooth distribution during scheduled releases.
• Ensure required forms and consents are available at each location and provided in the proper languages.
• Purchase, stock, and maintain patient comfort items (e.g., fidget items, blankets, pillows) to support a calm, positive visit.
• Organize and maintain “smile stations” stocked with patient-friendly items to enhance comfort and engagement.
• Support brand representation at select activations outside the office to meet and market to new patients.

Requirements

• Active social media presence or a portfolio/history of content you can share and have reviewed.
• Bilingual proficiency in Spanish and English (spoken and written) to support patient-facing materials.
• Some knowledge in dental is preferred.
• Experience creating and editing short-form and long-form video content (examples welcome).
• Comfort working with cameras, basic lighting, and on-site filming in a professional manner.
• Ability to manage multiple priorities across content creation and patient experience operations.
• Strong attention to detail to ensure forms/consents, supplies, and patient stations are accurate and fully stocked.
• Excellent communication and interpersonal skills with a patient-first mindset.
• Ability to represent the brand confidently at community activations and outreach events.
• Reliable organization and follow-through to maintain consistent posting and location readiness.

Benefits

• Health insurance options
• Monthly Bonuses
• Paid time off (PTO)
• Paid holidays
• Retirement plan options
• Wellness-focused benefits and perks (Dental and Health)
• Opportunities for growth and skill development within the role