Responsibilities

• Plan, write, film, and edit short form video content for Instagram, TikTok, YouTube Shorts, Facebook, and LinkedIn
• Build and maintain a monthly content calendar covering case results, client education, personal injury law explainers, community events, and firm culture
• Write captions, hooks, and copy that sound like real people talking, not like a law firm brochure
• Coordinate with our attorneys to turn case wins and legal developments into content that a non-lawyer can understand
• Capture photo and video around the office, at events, and on location
• Track performance (reach, engagement, follower growth, inbound leads from social) and report on what is working
• Coordinate with our outside SEO and paid search vendor so that organic social supports the broader marketing effort
• Support our motorcycle rights and community outreach content, including event coverage
• Answer incoming calls, web form submissions, chat inquiries, and social media messages from prospective clients
• Conduct compassionate, thorough intake interviews and accurately record the facts of the incident, injuries, treatment, and insurance information in our case management system

Requirements

• 2 or more years of experience in social media content creation, digital marketing, customer service, call center, sales, or legal intake. Strong candidates come from many backgrounds and we will consider a standout applicant with less experience.
• Excellent written and spoken English. Your writing needs to be clean, warm, and clear.
• Comfort on camera and behind it. You should be able to shoot and edit a vertical video on your phone and make it look good.
• Working knowledge of CapCut, Adobe Premiere, Canva, or comparable editing and design tools
• Genuine empathy. Many of the people who call us are in pain, frightened, and calling a law firm for the first time in their lives. How you make them feel on that first call matters more than anything else in this job.
• Organization and follow through. Leads that do not get called back are leads that go to another firm.
• Comfort with case management and CRM software. Experience with a legal specific platform is a plus.
• Discretion. You will handle confidential client information and must maintain strict confidentiality.

Preferred

• Prior experience at a personal injury or plaintiffs' side law firm
• Conversational Spanish
• Photography, graphic design, or motion graphics skills
• Experience with paid social or working alongside an SEO agency

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off