Social Media Community Manager

Seattle, WA (On-site)

$68K/yr – $83K/yrMid LevelFull time

Posted 5 days ago

Job Summary

Own Tin Can’s social customer care across Instagram, TikTok, Reddit, and Facebook, balancing high-volume engagement with brand voice and timely escalation.

  • Manage DMs and comments in Sprout Social and Meta Business Suite, tagging for reporting
  • Triage conversations by severity and hand off to support or leadership as needed
  • Coordinate with the Social Media Specialist and Customer Support Specialist to ensure consistent replies and clean handoffs
  • Track response time, volume, sentiment, and flag spikes to prevent backlog

Job Description

Responsibilities

  • Monitor and respond to DMs and comments across Instagram, TikTok, Reddit, and Facebook
  • Work inside Sprout Social and Meta Business Suite to manage volume, tag conversations for reporting, and reply to threads
  • Triage inbound conversations by severity, routing sensitive or escalation-worthy threads to support or leadership
  • Partner with the Customer Support Specialist to hand off order, shipping, and account issues cleanly
  • Coordinate with the Social Media Specialist so replies match what's live on the content calendar
  • Track response time, volume, and sentiment trends, and flag spikes before they become a backlog
  • Keep every reply in Tin Can's voice
  • Report weekly volume and trend summaries to the Head of Brand Strategy & Communications

Requirements

  • Prior experience in community management, social customer care, or social-support experience
  • Comfortable owning high-volume DMs and ad comments across Instagram, TikTok, Reddit, and Facebook without letting anything go unanswered
  • A clear, on-brand writer who can hold a brand voice under pressure
  • Able to tell the difference between something to answer, something to escalate, and something to hand off
  • Comfortable working potential weekends and holiday-season surges, with PTO coverage
  • Collaborative; happy to loop in support or social when something's outside your lane

Preferred

  • Bonus: experience with Sprout Social and/or Meta Business Suite
  • Extra bonus: you already know Tin Can, and you're the type who'd rather pick up the phone than text
Tin Can logo

Tin Can

Tin Can is a screen-free phone for kids that gives them the independence to call friends and family—without giving them a smartphone.Built like a modern landline, Tin Can connects over Wi-Fi and uses a simple mobile app for parents to control who can call in and out. There’s no browser, no app store, no camera, no spam—just voice. It’s a safer, saner way for kids to communicate and gain a bit of freedom without the baggage of adult tech.We believe that real connection doesn’t require a screen. And that childhood is better when it’s full of imagination, not notifications.Tin Can started in one neighborhood in Seattle, where we hand-installed 40 early prototypes and watched them spread by word of mouth. Now, Tin Can is being used by kids in over 30 states—with no marketing, no paid ads, just families telling other families.We’re growing fast, and so is the movement of parents looking for a better way to let their kids be independent, without handing over the internet in their pocket.Our newest Tin Can is fully custom hardware, designed from the ground up to be beautifully simple. It works out of the box, connects through our app, and comes with smart features like emergency calling, quiet hours, and a free Can2Can plan that lets any two Tin Cans call each other with no subscription required.Tin Can is built for the 4–13 age range—when kids are old enough to want a phone, but not quite old enough to manage one.We’re on a mission to bring back the freedom of the old-school landline, updated for today’s families.

Founded in 2024
Seattle, Washington, USA
27 employees (4 in marketing)

Salaries

Posted range

$68K/yr – $83K/yr

Taken straight from the job posting.

Community Management median pay in the United States

$75K/yr

Most pay falls between $60K and $94K. Based on 1,008 salaries.

See all Tin Can salaries
Tin Can logo

Social Media Community Manager

Tin Can · Seattle, WA · On-site