Responsibilities

• This is an account-ownership role with hands-on execution.
• You will be responsible for the social performance and day-to-day health of a portfolio of one to five clients.
• Each client may have approximately two accounts on every active platform, so the portfolio can include dozens of individual social accounts.
• You will oversee the operators working on accounts within your client portfolio.
• You can assign tasks and posting plans, review execution, identify missed work, and escalate repeated failures to leadership.
• You will also personally run selected accounts—both for clients in your own portfolio and, when coverage requires it, for clients overseen by another Account Manager.
• We deliberately divide a client's accounts across multiple trained operators.
• One person's absence, mistake, or access problem should never put the client's entire social presence at risk.
• Clear ownership, backup coverage, documentation, and reliable handoffs are essential parts of the job.
• This is not a people-management-only position and it is not just a content-production position.

Requirements

• Strong practical ability in social media, AI content, or both.
• Experience managing multiple social accounts is strongly preferred; prior agency employment is not required.
• Working knowledge of Instagram, X, TikTok, and Snapchat, including account setup, publishing, formats, trends, analytics, account standing, and recovery.
• Willingness to coordinate other operators while still performing detailed hands-on account work yourself.
• Excellent organization and follow-through across many accounts, platforms, deadlines, and access dependencies.
• Direct, professional communication with clients and teammates.
• Good judgment under pressure, especially when an account is restricted, content is missing, or weekend coverage is needed.
• Strong visual judgment and a practical understanding of hooks, short-form formats, calls to action, and audience growth.
• Higgsfield experience is valuable. Candidates with strong social or AI ability who can learn the rest of the workflow quickly are also encouraged to apply.
• U.S. work authorization.

Preferred

• Higgsfield experience is valuable. Candidates with strong social or AI ability who can learn the rest of the workflow quickly are also encouraged to apply.

Benefits

• Ace offers eligible full-time employees health, dental, vision, and life insurance, plus a 401(k) with employer match, subject to active plan rules.