Responsibilities

• Provide day-to-day leadership, coaching, and support for a team of Social Media associates pertaining to content creation / approvals, guest contact, and reservations.
• Help manage the strategy and creative production of social media posts across various digital platforms, including Facebook, Twitter, TikTok, Instagram, LinkedIn, YouTube and Pinterest.
• Create organic content for the corporate social media channels in collaboration with other departments (HR, Foundations, and more)
• Manage corporate inboxes daily, responding to comments, messages, tagged posts, and social listening items.
• Train, mentor, coach, and motivate the Social Media team.
• Approve monthly content calendars before final approval by the Social Media Manager.
• Assist with annual performance evaluations and ongoing employee development planning.
• Manage department calendars, including scheduling weekend shifts, coverage rotations, and more.
• Coordinate and attend quarterly analytics meetings with property teams, set KPI goals for associates, and conduct mid-quarter check-ins with team to ensure goals are on track to be met.
• Monitor reviews, engagement metrics, and interactions across platforms.

Requirements

• 2+ years of experience in social media marketing + iPhone content creation required.
• 2+ years of experience in a leadership role required.
• Hospitality / Reservations experience preferred.
• Flexible hours, including nights, weekends, and holidays. This position requires being on-call every weekend to resolve any escalated guest issues or social media / PR crises.
• Proficient with third-party platforms such as Canva, CapCut, Sprout Social, and Adobe Creative Suite.
• Passionate about combining Social Media Marketing with top-tier guest service.
• Skilled in capturing and editing photo/video content for social platforms, with a sharp eye for design and aesthetic.
• Strong understanding of major social media platforms, including Facebook, Instagram, TikTok, YouTube, Pinterest, and LinkedIn.
• Ability to create timely, high-quality iPhone content (sharp photos + videos, and completed Reels)
• Strong organizational skills, able to manage multiple deadlines and help the team stay on track.

Benefits

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts