Responsibilities

• Own and manage a portfolio of creator clients serving as their primary point of contact, relationship builder and problem solver.
• Publish daily content across socials including TikTok, Instagram, Youtube, Facebook, etc as well as write captions/copy for all posts.
• Review all deliverables before they reach the client for quality control.
• Own the numbers - track, analyze, and report on weekly, bi-weekly, and monthly performance, turning insights into actions and constantly pushing for stronger results
• Lead monthly client check-in calls to review performance and align on next steps to ensure client satisfaction.
• Set up and manage Manychat automation flows end to end for applicable clients.
• Onboard new clients and coordinate with editors and designers to keep deliverables on track.
• Act as the day-to-day liaison between our team and your clients, ensuring smooth communication and collaboration.
• Deeply understand your clients’ brands, goals, and aspirations to help them achieve their growth goals

Requirements

• 2+ years of account management and client success experience in an agency environment
• 2+ years of hands-on social media management: you've actively managed and published content, not just strategized
• Comfortable with data: you can pull analytics, interpret them, and report on them accurately
• You'll need at least two Apple mobile devices (iPhone and/or iPad) for daily content publishing.
• Experience with Manychat and comfort managing automation flows end-to-end.
• Exceptional organization and time management: you block your calendar, protect your focus, and hit deadlines
• A problem-solver by default: you troubleshoot before you escalate
• Fluent in Google Drive, ClickUp, Slack, and Discord

Preferred

Benefits

• Remote-first, flexibility built in
• Work with high-level creators and brands
• Huge growth opportunity into a senior management position
• Tight-knit, high-performing team culture