Responsibilities

• Content Creation & Publishing Create and adapt social-first content across Instagram, TikTok, Facebook and emerging platforms. Draft copy and develop creative assets aligned with brand voice and campaign objectives. Support content calendar planning and day-to-day publishing. Repurpose campaign, influencer, PR, and user-generated content into platform-specific formats. Collaborate with internal and external creative partners to produce timely, culturally relevant content.
• Community Management & Engagement Serve as a primary voice of the brand across owned social channels. Monitor comments, messages, mentions, and community conversations daily. Build authentic relationships with consumers, creators, advocates, and partners. Respond thoughtfully to questions and feedback while maintaining brand tone and values. Escalate customer service, reputation, or sensitive issues through established processes. Identify opportunities for proactive engagement that increases loyalty and advocacy.
• Social Listening & Insights Monitor conversations, trends, cultural moments, and competitor activity. Track audience sentiment and identify emerging themes within the community. Surface actionable insights that can inform campaigns, content development, and product storytelling. Champion high-performing user-generated content and community stories.
• Reporting & Optimization Support development of weekly, monthly, and campaign performance reporting. Monitor engagement, community growth, content performance, and sentiment metrics. Identify opportunities for experimentation and optimization. Share learnings and recommendations with cross-functional teams.
• Cross-Functional Collaboration Partner closely with Brand Marketing, PR, Influencer, Media, Consumer Experience, and Creative teams. Support influencer and creator programs through content amplification and community engagement. Ensure community insights are integrated into broader marketing and communications planning.

Requirements

• 1-3 years of experience in social media, content marketing, community management, communications, or a related field.
• Strong writing and storytelling skills.
• Experience managing social media platforms and publishing tools.
• Demonstrated understanding of social platform best practices and emerging trends.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Passion for sustainability, purpose-driven brands, and consumer engagement.

Preferred

• Experience working with consumer brands, agencies, or creator/influencer programs.
• Familiarity with social listening and analytics platforms.
• Basic design and video editing skills (Canva, Adobe Creative Suite, CapCut, etc.).
• Experience creating short-form video content.
• Understanding of performance marketing and content analytics.

Benefits

• Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.