Responsibilities

• You will be a key player in growing divisional revenue, primarily through retaining your portfolio of clients, with a healthy dose of up-selling and cross-selling when appropriate
• You will build and maintain strong client relationships rooted in empathy, transparency, with the desire to help them exceed their goals
• You’ll set the bar in terms of understanding of how to win in search across a breadth of industries and business models; can troubleshoot advanced SEO issues and coach mid-level SEOs
• You have the demonstrated ability to leverage audience research tactics to tell a compelling story to c-levels
• You’ll work to level up the team and create a strong team relationship with clients, and identify client issues & opportunities and manage with Account Managers and Client Engagement
• You will create and maintain impactful relationships with senior stakeholders both internally and externally through consistent touchpoints and active listening to understand client goals, challenges and priorities
• You’ll be in charge of leading renewals and upsells for non-Client Engagement clients
• You’ll regularly review profitability updates shared by the Project Management Team; and coach team members and pivot priorities based on hour trends and client needs
• You will partner with the Project Management Team to understand resourcing and staffing needs along with skill requirements, and consult during staffing meetings on account needs
• You understand that AI has a critical role to play in how we service clients, so you’ll leverage new tools to drive efficiencies in not only your own workflows, but test and share learnings for the benefit of the greater team