Responsibilities

• Communicate via email with clients to update them on project status, how things are going, and to get a "peek behind the curtain" to see how our work is impacting their business.
• "Interview" our clients as the subject matter experts so that our team of writers can write interesting and valuable content that aligns with clients' knowledge and beliefs. For example, we may write a piece of content about "best stretches for lower back pain" - our team of writers are not experts on this so our account managers record an interview with our clients to guide the content.
• Onboard new clients to ensure they have a seamless and exciting experience in the first 30-60 days of working with us. This is the most important time of a new client's relationship with us.
• Have strong SEO knowledge so that you can "speak the lingo" with clients and explain why we're implementing the strategy that we're doing, why it's valuable for their business, etc.
• Communicate closely with our SEO strategists to articulate a client's vision so that our team can turn it into reality.
• At the beginning of a new clients’ campaign, support basic SEO optimizations such as adding content to their Google Business Profile or recommending SEO changes on their website (we train you on this!)

Requirements

• Some SEO and/or marketing experience
• Excellent communication and relationship skills such as
• Concise writing
• Expectation management
• Empathy
• Thirst for learning

Benefits

• 8 days of PTO for year 1; 10 days of PTO for year 2; 12 days of PTO for year 3+
• All bank holidays off
• Retirement benefits
• QSEHRA benefits for eligible employees (health insurance not offered)
• We’re building a culture of balance. Want to go skiing on a Thursday morning if you don’t have meetings? You can do that! Want to work from 6am - 2pm on a Tuesday so you can get outside and hike in the afternoon? You can do that!