Responsibilities

• Owns large client engagements (e.g. oversees relationship with clients and partners; runs and manages workstreams).
• Leads the structured resolution of complex, high-stakes challenges across clients and internal teams (e.g. bringing clarity to ambiguity, balances strategic vision with executional detail, offers innovative approaches that challenge conventional thinking, and leverages deep knowledge of Precision’s capabilities).
• Follows Precision client management process. Ensures staff have the resources and support to exceed expectations and expand scopes. Ensures staff are delivering high quality work to clients. Keeps to the client budget.
• Sets the overall vision for content excellence at Precision. Defines how storytelling, creativity, and strategic messaging power the agency’s reputation and results. Shapes the agency’s voice, frameworks, and standards for content across all clients and channels. Serves as a thought leader both internally and externally, guiding innovation in creative formats, technology, and emerging storytelling platforms. Partners with senior leadership to connect content to business development, brand growth, and organizational culture.
• Sets the strategic direction for Precision’s platform capabilities, ensuring the agency remains at the forefront of digital execution, innovation, and compliance. Defines the systems, tools, and training that enable operational excellence across all digital work. Partners with senior leadership to align platform expertise with business strategy, service offerings, and new client opportunities.
• Defines the agency’s philosophy and standards for measurement, reporting, and performance storytelling. Oversees how Precision leverages data and analytics to demonstrate impact, drive business growth, and enhance client confidence. Aligns measurement strategy with the agency’s broader communications, marketing, and policy objectives.
• Orchestrates cross-functional integration across strategic communications, data, creative, and paid media to deliver work that advances client priorities. Works to align leadership and teams around a shared vision. Serves as a central point of coordination and clarity—ensuring transparency, consistency, and adaptability in internal communication as priorities evolve. Commits to build knowledge across teams and share best practices.
• Keeps the internal team updated on changes and abreast of developments (e.g. leads productive internal meetings, clearly communicates deliverables and deadlines, brings in other teams when needed).
• Leads and manages mid level staff through 1:1s, goal setting, feedback, and performance reviews; effectively manages teams during periods of change; fosters a high-morale, accountable culture; provides clear, constructive feedback across account teams; elevates issues to leadership.
• Executes complex projects from end-to-end with limited guidance and high-quality outputs (e.g. anticipates shifts in client direction and scope; crafts clear work plans, delegates effectively, and oversees project budgets).

Requirements

• 12+ years of relevant experience in marketing communications, marketing performance analytics, digital media measurement (earned or owned), social media measurement, market research, or other related fields. Prior agency experience a strong plus.
• Direct client management experience. Experience with large organizations and multiple stakeholders a plus.
• Experience managing and guiding junior talent.
• Experience working with multiple clients at the same time.
• Excellent written and verbal communication skills.
• Meticulous attention to detail.
• Creative, energetic, and possesses an entrepreneurial spirit.