Responsibilities

• Analytics Strategy & Client Leadership: Serve as a senior advisor to clients, providing executive-level counsel on analytics, measurement, intelligence and data-driven communications strategy.
• Measurement, Research & Intelligence: Oversee integrated measurement, audience research, media intelligence, social listening, reputation analytics, digital performance and AI-enabled insights programs that help clients make informed decisions.
• Strategic Insights & Business Impact: Translate complex data into clear recommendations, helping clients connect communications performance to business objectives and stakeholder outcomes.
• Business Growth & Practice Development: Lead analytics discovery conversations, develop measurement frameworks and identify opportunities to grow client relationships, expand engagements and support new business efforts.
• Team Leadership & Collaboration: Mentor and develop team members while fostering analytical rigor, strategic thinking, storytelling excellence and strong client leadership capabilities.
• Integrated Measurement & Performance Insights: Partner across corporate, consumer, healthcare, technology, digital, paid media and creative teams to deliver integrated measurement and intelligence programs that support agency and client objectives.
• AI, Innovation & Technology Enablement: Identify opportunities to leverage AI, automation, APIs and emerging technologies to improve research, reporting, insight development and decision-making across the organization and client work.
• Thought Leadership & Industry Advancement: Help shape the future of the practice by identifying emerging trends in analytics, measurement, reputation intelligence, AI and communications effectiveness.

Requirements

• 15+ years of experience in analytics, intelligence, research, measurement, communications, marketing or related fields within an agency, consulting or client-service environment.
• Deep expertise in communications analytics and their associated platforms, including measurement, earned media analysis, social intelligence, audience research, reputation analytics, digital performance and business intelligence.
• Experience advising senior clients and guiding data-informed decision making.
• Experience leading business development efforts across organic and net new opportunities, including strategic planning, proposal development, consultative selling and new business pitches.
• Strong understanding of integrated communications and the role analytics plays across earned, owned, shared and paid channels.
• Experience working with business intelligence, analytics and reporting platforms such as Tableau, Power BI, Hex, GA4, SQL, R or similar tools.
• Strong presentation, storytelling and communication skills, with the ability to make complex findings accessible and actionable for diverse audiences.
• Experience leveraging AI, automation and emerging technologies to improve research, reporting and insight generation.
• Collaborative leadership style with experience mentoring talent and partnering across disciplines, functions and levels.
• Commitment to analytical rigor, data quality and delivering meaningful business impact through insights.

Preferred

• Experience supporting integrated communications, public relations, corporate affairs or marketing programs.
• Familiarity with attribution modeling, campaign measurement and cross-channel performance analytics.
• Experience evaluating and implementing AI-enabled analytics workflows and emerging technologies.
• Experience working with third-party technology vendors, data providers and platform partners.

Benefits

• Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.