Responsibilities

• Support the development of RFPs by gathering requirements, coordinating inputs, managing timelines, and supporting vendor evaluation and selection processes.
• Act as an escalation point for reservation ‑ holder asset issues, investigating data, content, or system root causes and coordinating resolution across teams.
• Own marketing and CRM reporting by building, maintaining, and validating dashboards and recurring reports in Sigma to ensure leadership and teams are working from accurate data.
• Maintain high standards for marketing and CRM data hygiene, including audits, cleanup, documentation, and ongoing quality checks.
• Manage Jira as the primary project and workflow tool for marketing operations, creating projects, managing tickets, tracking dependencies, and keeping work moving forward.
• Coordinate CRM campaign projects from intake through launch, organizing requirements, timelines, and handoffs while channel teams execute within the platform.
• Gather and organize inputs, assets, and approvals needed to support CRM initiatives, ensuring work is launch ‑ ready and properly documented.
• Partner with UX teams on CRM and lifecycle initiatives tied to research, testing, and learning objectives.
• Partner with Talent Community teams to support employee engagement and internal CRM ‑ driven communications.
• Partner with Community Affairs teams on CRM and marketing initiatives tied to local events and regional activities.

Requirements

• Bachelor's degree in Marketing, Business Administration preferred, or a related field, or equivalent work experience.
• 8+ years of hands ‑ on marketing operations experience
• Experience supporting RFP processes and vendor selection
• Proven experience coordinating multi ‑ stakeholder CRM initiatives
• Experience handling escalated customer or reservation ‑ holder issues related to marketing data or assets
• Advanced Jira experience , used within the last 12–18 months, including project setup, workflows, and ticket management
• Hands ‑ on Salesforce CRM experience , supporting campaigns, coordination, and data quality (not read ‑ only or reporting ‑ only)
• Strong Sigma experience , including querying, validating data, and building recurring reports and dashboards
• Demonstrated ownership of data hygiene and cleanup practices
• Practical experience using AI tools for analysis , reporting, or insight generation

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued, 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave