Own operational data, systems, and process optimization to align Revenue Operations across teams.

• System Architecture & AI Integration: Partner with leadership to develop CRM and Tech Stack enhancements; identify and implement AI-driven enhancements and automated workflows to eliminate repetitive manual tasks.
• Actionable Intelligence & Analytics: Build and maintain sophisticated, recurring dashboards that provide a "single source of truth" for KPIs including Revenue At Risk, Net Retention, and growth trends.
• Inter-Departmental Synergy: Act as the primary operational bridge between Business Development, Finance, Client Delivery and Marketing to ensure data flows seamlessly across the lead-to-cash lifecycle.
• Process Engineering: Create and drive the adoption of Standard Operating Procedures (SOPs) and documentation that standardize complex global operations.
• Tech Stack Optimization: Proactively identify and pursue system enhancements across Salesforce, Gong, and related platforms to provide richer insights into the customer and employee journey.
• Strategic Enablement: Collaborate with department heads to develop programs, playbooks, and feedback loops that measure the effectiveness of operational initiatives.
• Data Governance: General oversight of data hygiene, de-duplication, and integrity across all platforms to ensure reporting accuracy for executive decision-making.