Responsibilities

• Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame. You will be responsible for maintaining and writing crisis communication plans and driving them from development to completion.
• Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with the media as situations develop. This includes managing relationships with key journalists and media contacts while monitoring media coverage and working closely with the social media team to identify potential issues before they escalate.
• Work with the broader Communications & Marketing team, Product, Legal, Safety, Policy, Operations, and other teams to align on crisis response strategies and ensure clear, precise communications across all stakeholders.
• Develop and implement strategies to communicate clearly and protect our corporate brand, both proactively and reactively, during times of heightened attention.
• Draft playbooks, statements, FAQs, and talking points that maintain transparency for a broad range of audiences at different stages of an issue.
• Remain calm under pressure and have the ability to navigate rapidly evolving situations.

Requirements

• 8+ years of experience in crisis communications, issues management, or corporate communications, preferably within a fast-paced environment.
• Candidates must demonstrate proven experience managing high-stakes communications during crisis situations.
• Proactive and collaborative problem-solver, with exceptional writing and editing skills.
• Possesses the ability to simplify complex topics into understandable and consumer-forward content.
• Exceptional attention to detail and strong organizational skills are critical, as accuracy and coordination are key to incident communications.
• Candidates should be comfortable serving as a public spokesperson.
• A bachelor's degree in communications, public relations, journalism, or a related field.

Benefits

• paid time off (e.g. sick leave, vacation, bereavement)
• unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• health insurance
• long-term care insurance
• long-term and short-term disability insurance
• life insurance