Senior Project Manager, Marketing Strategy & Engagement at CrossCountry Mortgage, LLC | Cleveland, OH

CrossCountry Mortgage, LLC

Senior Project Manager, Marketing Strategy & Engagement

Cleveland, OH (On-site)

Salary Not AvailableSenior Level8+ years expFull time

Posted 5 months ago

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Job Summary

The role focuses on planning and delivering strategic marketing initiatives across multiple channels, coordinating cross-functional teams, and governing complex programs. It requires extensive program management experience in marketing, digital, CRM, or customer engagement, along with strong stakeholder management and communication skills. The position offers a benefits package and emphasizes structured processes and continuous improvement.

Job Description

Responsibilities

Plan, structure, and execute strategic marketing initiatives aligned to customer engagement, retention, servicing, and brand objectives
Translate marketing strategies and executive priorities into detailed project plans, roadmaps, timelines, and resourcing models
Manage end-to-end delivery of high-impact marketing programs, from intake and scoping through execution, launch, and post-campaign evaluation
Oversee execution of complex lifecycle and cross-channel marketing initiatives spanning email, SMS, digital content, print, notifications, CRM, and emerging channels
Coordinate campaign workflows across creative, CRM, analytics, technology, compliance, and operations teams to ensure seamless delivery
Ensure campaign milestones, approvals, testing, and launch readiness are met without compromising quality or brand standards
Serve as the central point of coordination between Marketing Strategy & Engagement team members and key partners including Technology, Data, Servicing, Product, Creative, Operations, Compliance, and Sales
Facilitate alignment of priorities, dependencies, timelines, and deliverables across multiple teams and leadership levels
Proactively identify risks, constraints, and bottlenecks, escalating issues with clear recommendations and mitigation plans
Establish and maintain project management best practices, workflows, and governance frameworks for the Marketing Strategy & Engagement team

Requirements

8+ years of project or program management experience, with an emphasis on marketing, digital, CRM, or customer engagement initiatives
Experience managing complex, cross-functional programs in dynamic, deadline-driven environments
Comfortable working with data, KPIs, and performance metrics to support effective prioritization and decision-making
Knowledge of CRM platforms, marketing automation tools, digital channels, and analytics workflows
Advanced skills in project management methodologies (Agile, hybrid, or waterfall) and tools such as Jira, Asana, Smartsheet, Workfront, or similar
Skilled in translating marketing strategies into clear, executable plans that remain aligned with business objectives
Excellent organizational, facilitation, and stakeholder-management skills
Excellent communication skills, including confident engagement with senior leaders and executives

Preferred

Experience in financial services, mortgage, fintech, or similarly regulated industries, preferred
Familiarity with compliance and approval processes in regulated marketing environments, preferred

Benefits

robust benefits package, including medical, dental, vision, as well as a 401K
company-provided short-term disability
an employee assistance program
a wellness program

CrossCountry Mortgage, LLC

3.4 Glassdoor

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans. Fast forward to years later and we’ve done just that — and became America’s #1 Retail Mortgage Lender. Because here, we do much more than lend — we lead. Community is everything Our vision is to become the most referred mortgage lender in every community we serve — and make a difference in the neighborhoods where you work and live. More than a team With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators and mortgage makers. We’re dedicated to getting it done We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home. Be the difference maker We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities. Connected by culture, proven by performance We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes. NMLS3029 Equal Housing Opportunity

Founded in 2003

Cleveland, Ohio, USA

6K employees (246 in marketing)

CrossCountryMortgage.com

49% recommend to a friend

66% CEO approval