Responsibilities

• Lead delivery of multiple integrated digital and technology projects across strategy, CRM, creative, engineering, and production teams
• Create and manage integrated project plans, timelines, resourcing models, budgets, and delivery roadmaps
• Drive project estimation activities including scope definition, effort sizing, assumptions, dependency mapping, and timeline development
• Partner across technical and business teams to develop strategic delivery approaches aligned to client objectives and platform capabilities
• Manage end-to-end project execution from strategy and creative hand-off, through discovery, requirements, implementation, QA/UAT, launch, and post-launch support
• Oversee Agile ceremonies including sprint planning, daily standups, backlog prioritization, retrospectives, and release coordination
• Identify, track, and mitigate project risks, blockers, technical dependencies, and delivery issues across workstreams
• Coordinate closely with engineering and technical leads to validate feasibility, implementation plans, and technical requirements
• Support process optimization efforts and continuous improvement initiatives to improve delivery efficiency and team operations
• Develop and maintain project documentation including status reports, RAID logs, timelines, meeting recaps, and executive communications

Requirements

• 7+ years of project management experience delivering digital marketing, digital technology, or customer experience solutions
• Strong experience managing complex digital and integrated technology projects across multiple work streams
• Expertise leading projects across the entire technical lifecycle: strategy, creative, technical development, CRM, and production disciplines. You must be a truly integrated partner with a strong technical background
• Strong understanding of website development, creative development, application development, CRM platforms, email marketing, e-commerce, and digital ecosystem integrations
• Experience managing cross-functional teams in fast-paced environments, including developers, QA, strategists, marketers, creatives, analysts, and production teams
• Proven ability to manage the full project lifecycle, including discovery, requirements gathering, planning, execution, deployment, and ongoing support
• Strong strategic thinking skills with the ability to translate business objectives into scalable delivery plans and execution approaches
• Experience developing integrated project plans, workback schedules, dependency tracking, and risk mitigation strategies
• Understanding of Agile delivery methodologies, sprint planning, backlog management, and software development lifecycle (SDLC) processes
• Ability to identify delivery risks, technical dependencies, operational gaps, and implementation constraints proactively

Preferred

• Agile certification is preferred, Knowledge of Smartsheets, Jira, Figma are a plus