Responsibilities

• Lead enterprise donor growth strategies that improve donor acquisition, retention, reactivation, engagement, donation frequency, and lifetime donor value.
• Develop program roadmaps, business cases, implementation plans, success measures, and executive recommendations aligned with organizational collection goals.
• Analyze donor, market, recruitment, and operational performance data to identify growth opportunities, risks, and actionable solutions.
• Lead complex, cross-functional programs from strategic design through implementation and continuous improvement, establishing governance, milestones, resources, risks, and performance measures.
• Partner with senior leaders and teams across Marketing, Donor Recruitment, Donor Care, Scheduling, Strategic Growth, Customer Experience, and Operations to drive shared outcomes.
• Develop and monitor KPIs, dashboards, scorecards, and reporting tools to measure program performance and inform enterprise decision-making.
• Lead process improvement, innovation, technology, automation, and donor experience initiatives that improve engagement, operational effectiveness, and sustainable growth.
• Build stakeholder alignment and lead change-management efforts that promote accountability, adoption, and successful implementation across the organization.
• Develop executive presentations, recommendations, and performance updates that communicate results, risks, opportunities, and business impact.
• Serve as a strategic advisor to senior leadership, using data-driven insights to influence enterprise decisions and advance organizational growth priorities.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Administration, Public Health, Operations Management, Data Analytics, or a related field required.
• Master's degree preferred.
• Five (5) to seven (7) years of professional experience in program management, strategic initiatives, growth strategy, donor recruitment, marketing, customer experience, analytics, business operations, or a related field required.
• Experience leading complex, cross-functional or enterprise initiatives and influencing senior stakeholders required.
• Experience with performance analytics, dashboards, reporting, process improvement, change management, and growth or retention programs preferred.
• Demonstrated experience translating organizational goals into measurable strategies, programs, and business outcomes.
• Experience analyzing data and performance trends to identify opportunities, assess risks, and develop actionable recommendations.
• Strong strategic-thinking and business acumen with the ability to translate organizational goals into measurable outcomes.
• Advanced analytical and problem-solving skills, with the ability to interpret complex donor, market, operational, and performance data.
• Proven ability to lead complex, cross-functional programs and drive results across a matrixed organization.

Preferred

• Master's degree preferred.
• Experience with performance analytics, dashboards, reporting, process improvement, change management, and growth or retention programs preferred.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement savings with 5% company match
• Tuition assistance and professional development opportunities
• Employee assistance and wellness resources
• A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits
• Health savings and flexible spending accounts
• Employee recognition and service award programs
• Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers