Responsibilities

• The Harte Hanks Sr. Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership.
• To provide short- & long-range management of account(s) activity.
• Liaison between Harte-Hanks (all areas) and the client.
• Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.
• Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.
• Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.
• Facilitate problem identification and resolution.
• Ensure client commitments are consistently achieved.
• Support multiple special projects, as required, simultaneously.
• Ensures alignment between operational plans and budgetary expectations.

Requirements

• 3 years’ minimum experience as a Senior Ops Manager / Site Director (or equivalent)
• Experience implementing impactful change management and integrating innovation/analytics/insights into their operations.
• Strong organizational, time management and presentation skills.
• Ability to manage multiple time sensitive, deadline-oriented projects simultaneously, in a fast-moving environment.
• Ability to clearly communicate (written/verbal) with internal and external audiences.
• Strong problem solving and analytical skills.
• Proven experience in strategic operations management, including budget oversight, forecasting and long-term planning.
• Experience leading leaders (managers/supervisors) and developing high-performing teams.
• Proficient in Word, Excel, PowerPoint, and Tableau.
• Ability to translate operational data into actionable insights and strategic decisions.

Preferred

• 4-year degree
• 5 years’ business experience in a related industry (project management, customer service, direct marketing or service bureau experience)
• Six Sigma certification
• Background working with BPO partners or outsourced operations.
• Financial - invoice reconciliation, performance-based programs and contract adherence.

Benefits

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more
• Equal Opportunity Employer / M / F/ H / V