Responsibilities

• Manage campus-wide distribution of equipment and A/V support to enhance instruction.
• Manage a large staff of 50-60 part-time student technicians in the delivery, setup, testing, operation, and pickup of equipment and systems.
• Review pre-scheduled and ad-hoc daily service requests and ensure prompt and effective response and support.
• Manage job postings, determine necessary headcount, lead interviews, hiring, and onboarding of new student employees.
• Schedule and prioritize tasks for part-time staff and student technicians.
• Instruct and demonstrate for faculty, students, and staff the proper operation and use of media equipment, along with troubleshooting tips.
• Evaluate equipment failures and user errors to find and implement solutions to prevent future issues.
• Evaluate and maintain a pool of portable equipment to augment classroom, conference room, and event venue installations to adequately meet customer needs.
• Plan, develop, implement, and manage production resources: including classroom capture, web/video conferencing, streaming, digital video production, computer and video hardware and software, video recording and duplication, and editing services.
• Develop and maintain instructional technology reference guides and just-in-time resources.

Requirements

• BA/BS degree required and 4+ years of experience or equivalent combination of education and experience.
• 4-6 years of equivalent experience with BA/BS degree; 8+ years experience without BA/BS degree
• Significant experience working with and managing student staff to set expectations, ensure timely and effective support, and maintain a high level of client satisfaction

Preferred

• Preferred experience with Adobe Creative Cloud, CMYK/RGB color space and settings, Navori/digital signage players and SaaS solutions, etc.
• Experience creating, documenting, and implementing department standards
• Preferred experience with QSC, Extron, Shure, DMX Lighting, Dante Audio, Adobe Creative Cloud, Navori, Zoom, Panopto, and Canvas

Benefits