Senior Media Performance Manager

Draper, UT (Hybrid)

Salary Not AvailableSenior Level8+ years expFull time

Posted 5 months ago

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Job Summary

This role focuses on optimizing reach-channel performance through cross-functional collaboration, measurement strategy, and investment recommendations. It requires extensive experience in multi-channel paid media, incrementality, lift, and MMM, and emphasizes translating data into executive-ready guidance. The position supports planning, forecasting, and cross-channel testing, with a strong emphasis on efficient new customer acquisition and long-term growth.

Job Description

Responsibilities

  • Partner with channel managers (YouTube, Paid Social, and other reach channels) to translate performance insights into optimization and investment recommendations.
  • Collaborate on measurement strategy across upper and mid-funnel channels, translating incrementality, lift, and MMM insights into clear channel and budget recommendations
  • Dive deep into reach channel performance data to surface actionable insights and performance drivers across acquisition, account creation, and downstream revenue.
  • Maintain and update budget tracking documents based on incremental performance, customer quality, and long-term growth signals, while partnering with the Director of Performance and measurement partners to recommend investment shifts.
  • Partner with analytics, finance, and data science teams to ensure reach investments are accurately represented in forecasting, MMM, and planning models.
  • Support annual planning, forecasting, and full-funnel investment allocation decisions.
  • Help build cross-channel testing frameworks that balance short-term efficiency with long-term demand creation.
  • Partner with pricing and promotions teams to test and evaluate promotional strategies that drive efficient new customer acquisition and incremental order growth.
  • Contribute to achieving annual new customer target through insight generation and performance optimization recommendations.
  • Support improvement in cost per new customer that lead to customer growth and conversion efficiency.

Requirements

  • 8+ years of performance marketing experience working across multi-channel paid media environments.
  • Strong experience evaluating full funnel performance across channels such as CTV, YouTube, paid social, audio, search, affiliate, and more.
  • Deep understanding of incrementality testing, lift measurement, and marketing mix modeling principles.
  • Experience working cross-functionally with agencies and internal teams to support performance management, testing execution, and measurement roadmap delivery.
  • Strong cross-functional collaboration skills, with experience influencing channel owners without direct ownership.
  • Proven ability to translate complex data into clear, executive-ready business recommendations.
  • Strong strategic thinking combined with hands-on analytical and problem-solving skills.

Preferred

    Benefits

    • Free eye exams for your entire family
    • Deep discounts on lenses, glasses, and other services
    • Amazing healthcare coverage
    • 401(k) match
    • Flexible PTO
    • Tuition reimbursement program
    • In-house restaurant with highly discounted meals (Steak dinner under $6)
    • Free snacks, ice cream, and drinks every day
    • Full onsite gym

    1-800 Contacts

    3.5 Glassdoor

    We put our people first. Before our customers. Before the business. Unconventional? You bet it is. Our cofounders understood if we take care of our people, the rest takes care of itself. Here, that means frontline empowerment, parental bonding time, free mental health resources, development opportunities, and more. We’re a company that aims big, fails fast, and cheers on one another. 100% guarantee? We live by our Gajillion Percent Promise. We’ve fulfilled more than 87 million orders, and last Deidra and her team checked, we have 86 million contacts in stock – ready to ship to our contact lens wearing friends. As workstyle needs have changed, we’ve listened and adapted. We’re recognized as a great place to work by companies like Forbes and Fortune 100 and attribute this to our people, culture, and the work we are doing. With our newly formed parent company, SeekWell, we can expand our ability to make vision care simple, affordable, and accessible beyond contact lenses: Luna for B2B vision care solutions and The Framery at 1-800 Contacts for the best online glasses-buying experience. Looking to join a team that’s passionate about pursuing a better way in vision care? Join us: https://www.1800contacts.com/careers

    Founded in 1995
    Draper, Utah, USA
    603 employees (59 in marketing)
    64% recommend to a friend
    78% CEO approval

    Traffic Signals

    Monthly Visitors
    2.7M
    Monthly Google Ads Budget
    $1.1M
    Traffic Source Mix
    Search
    45.6%
    Direct
    48.6%
    Referral
    3.7%
    Social
    0.9%
    Paid
    1.2%

    Headcount Trend

    Current headcount: ~603

    Marketing Team

    Marketing Team Size
    44 (7% of company)